Tuesday, 17 January 2012

Feedback / Tours / Price Freeze

Just a quick follow on from yesterday's message, we now in fact will not be able to offer the Eastgate Chamber tours as we did last year unfortunately, as the chamber is being renovated over that weekend, the permission and funding has just been granted, so apologies for that. They'll be back in 2013, don't you worry.

Secondly, we're always trying to find ways to improve the festival and love hearing any feedback from you all about any aspects of the event, from the timings, choice of performers, workshops, down to the food. We'll be carrying out surveys over the festival weekend again, and look forward to hearing what you all have to say! Please be aware though, that we get a lot of conflicting comments, and it's very difficult to please everyone. One very obvious example of this is the finish time on the Sunday night. We brought this forward last year in response to a lot of feedback we'd had from customers travelling from long distances who had to book an extra day off work and an extra night in a hotel instead of travelling back on Sunday and going back to work on Monday. Then after the 2011 event we were given a mix of feedback from some people thanking us for listening, and others complaining about the change. So whilst we do try and listen to and act on all your comments wherever possible, please do bear in mind that other people might not share your views, and we have to try and take a balanced and considered approach to try and cater for as many people as possible.

Lastly, we'll be selling the Super Early Bird tickets again over the festival weekend for the 2013 event, but we've decided that the ticket prices will remain the same for the 2013 festival. Just thought you'd like to know!

That's it for now.

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